Refund policy
At Lissaire, we want you to feel confident when ordering from us. We know trying something new online can feel like a big decision, which is why we offer a 30-day satisfaction guarantee on eligible orders placed directly through our website.
Our goal is always to help you get the best results from your Lissaire product. If something does not feel right, our support team will first help guide you through setup and usage so we can make sure the product is working as intended.
30-Day Satisfaction Guarantee
You have 30 days from the date your order is delivered to contact us if you are not satisfied with your Lissaire product.
To request a return or refund review, please email us at:
Please include:
- Your order number
- The email address used to place the order
- A short explanation of the issue
- A clear video showing the product in use and the concern you are experiencing
A video is required before any refund request can be reviewed. This helps our support team understand the issue, confirm whether the product is being used correctly, and offer the best possible solution.
Return Shipping Costs
For all standard returns, including satisfaction guarantee returns or change-of-mind returns, customers are responsible for covering the full cost of return shipping.
This means:
- We do not provide prepaid return labels for standard returns.
- Return postage must be paid by the customer.
- Any customs fees, duties, courier fees, or return clearance charges are the customer’s responsibility.
- Original shipping costs paid at checkout are non-refundable.
We recommend checking return shipping costs before sending your item back.
Tracked Returns Are Required
All returned orders must be sent using a tracked shipping service.
Please keep your tracking number until your return has been received and processed.
We cannot issue a refund for any returned item that:
- Is sent without tracking
- Cannot be confirmed as delivered
- Is lost in transit
- Arrives damaged due to poor packaging
The customer is responsible for ensuring the item is safely packed and successfully delivered back to us.
Return Conditions
To be eligible for a return, your item must be:
- Returned within the approved return window
- Approved by our support team before being sent back
- Returned with all original parts, accessories, and attachments
- Clean, safely packed, and suitable for inspection
- Returned in its original packaging where possible
Returns sent without prior approval may not be accepted.
Product Performance & Usage
Lissaire is designed to make garment care easier by helping reduce creases and refresh clothing with minimal effort. Results can vary depending on fabric type, garment thickness, moisture level, setup, and how the garment is positioned on the machine.
Before approving any refund request, we require a short video showing the product in use. This allows our team to check the setup and provide guidance to help you get the best possible results.
If the product is working as intended but does not meet personal preference or expectations, this will be treated as a standard satisfaction guarantee return. In this case, the customer is responsible for the return shipping cost.
Faulty Or Damaged Products
If your item arrives faulty, damaged, or incorrect, please contact us at Info@lissaire.com as soon as possible with:
- Your order number
- Clear photos of the packaging
- A clear video showing the fault or issue
Once reviewed and confirmed by our team, we will offer the most suitable solution, which may include troubleshooting support, a replacement part, or a replacement product.
Where a product is confirmed as faulty and we arrange a replacement, we will provide the necessary support to resolve the issue.
Refunds
Once your return has been approved, received, and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed back to your original payment method within 7–14 working days.
Please note that your bank, card provider, or payment service may take additional time to make the funds available in your account.
Inspection & Deductions
All returned items are inspected before a refund is issued.
If the item is returned damaged, incomplete, heavily used, missing accessories, poorly packaged, or not in a suitable return condition, we may deduct a reasonable amount from the refund to cover loss in value, missing parts, cleaning, handling, or inspection costs.
Third-Party Purchases
We can only process returns and refunds for orders placed directly through Lissaire.com.
If your Lissaire product was purchased through a third-party retailer, marketplace, or reseller, please contact the original place of purchase directly.
Items We Cannot Accept For Return
We may be unable to accept a return if:
- The return request is made outside the 30-day window
- The product is returned without approval
- No video evidence has been provided
- The return is sent without tracking
- The product is missing parts or accessories
- The product has been damaged through misuse, neglect, or incorrect setup
- The product has been altered, repaired, or modified by the customer
- The returned item cannot be confirmed as delivered
Contact Us
For all return, refund, and product support requests, please contact: